If you lose
We've got your back.
If your phone is lost, stolen or damaged, get a replacement within 24 hours (and if your claim is accepted by 11am, we’ll even get it to you the same day).*
If your phone is lost, stolen or damaged, get a replacement within 24 hours (and if your claim is accepted by 11am, we’ll even get it to you the same day).* Terms apply
- Get 24 hour phone replacement to cover theft, loss and damage.* More about insurance.
- Protect your phone’s contents with the Clone Phone app.
- Locate, lock and wipe your phone remotely (for selected Android and Blackberry phones only).
† Clone Phone Lite is included in 4GEE plans only. It costs £2 a month for Orange and T-Mobile customers. Please call Customer Services before you start using the app.
†† If you need to make a claim for loss, theft or accidental damage to your phone you will be charged an excess fee. The excess fee amount depends on the type of handset you have.
Find out more in Help & Support
Once you’ve got Clone Phone, download the app and get cloning.
The Clone Phone app clones your content, so your photos, videos, contacts and calendars are stored securely online. You need to use the Clone Phone app to restore your content on a new phone.
The app is compatible with most Android, iPhone and BlackBerry devices, giving you the freedom to switch between phones while keeping your content safe. To check if your phone is supported, check the compatibility list below or text Clone to 778899. If it's not supported, you can still benefit from phone insurance.
For more about cloning your phone and how to restore your stuff, go to our what is cloned section.
Clone Phone works on the following Apple phones:
Clone Phone works on the following Blackberry phones:
Clone Phone works on the following HTC phones:
Desire C (Golf)
One S (Ville)
One X (Endeavor)
A9191 (Desire HD)
S510E (Desire S)
Z715E (Sensation XE)
A510E (Wildfire S)
Clone Phone works on the following Samsung phones:
Galaxy Ace 2 (GT-i8160)
Galaxy S II NFC (GT-I9100P)
Galaxy S III (GT-i9300)
Galaxy Note (GT-N7000)
Galaxy Mini (GT-S5570)
Galaxy Xcover (GT-S5690)
GT-S5839i (Galaxy Ace i)
GT-S6500 (Galaxy Mini 2)
GT-i9000 (Galaxy S)
GT-i9100 (Galaxy S II)
GT-S5830 (Galaxy Ace)
GT-N7105 (Galaxy Note II LTE)
GT-I8190N Galaxy S III Mini NFC
Clone Phone works on the following Motorola phones:
XT389 (Argon Mini)
XT890 (Razr i)
Clone Phone works on the following Sony phones:
Xperia S - LT26i
Xperia Tipo -ST21i
Xperia U- ST25i
Xperia T - LT30p
Clone Phone also works on the following phones:
Huawei U9202L (Ascend P1)
Intel AZ210A (Santa Clara)
LGE E400 (Optimus L3)
Sony Ericsson LT15i (Xperia Arc)
Sorry, the Clone Phone app is not available on Windows phones.
You can text Clone to 778899 to get a link to check if your phone is compatible.
Already using Clone Phone? This is where you can keep tabs on your cloned content.
And if the worst happens, you can find out how to locate, lock and wipe your phone remotely. Phew.
Clone Phone Fully Loaded package from £6 a month for pay monthly customers with an EE, Orange or T‐Mobile plan. Available to all consumer and small business customers. 3 month minimum term. *Get 24 hour replacement if your claim is accepted before 7.30pm or same day replacement (delivered between 6pm and 10pm, specific slots not available) if your claim is accepted before 11am. Geographical restrictions apply on delivery of all replacements. Same day promise excludes customers living in Northern Ireland, Isle of Lewis, Inverness, Isle of Arran, Orkney Isles, Hebrides, Isles of Scilly, Shetland Isles, Aberdeenshire, Channel Islands, Isle of Man and Isle of Wight and some parts of Ayrshire, Paisley & Perthshire or while you are outside the UK. Excludes bank holidays and exceptional circumstances.
The insurance element is underwritten by Allianz Insurance plc: Reg. Office: 57 Ladymead, Guildford, Surrey GU1 1DB UK, No.84638, authorised and regulated by the Financial Services Authority (FSA) Reg. no. 121849, call FSA on 0300 500 5000 or www.fsa.gov.uk/pages/register to confirm. We may refuse cover. Insurance and other terms apply, see ee.co.uk/terms