If you lose
We've got your back
If your phone is lost, stolen or damaged, get a replacement within 24 hours (and if your claim is accepted by 11am, we’ll even get it to you the same day).*
Clone Phone is available on 4GEE pay monthly plans.
If your phone is lost, stolen or damaged, get a replacement within 24 hours (and if your claim is accepted by 11am, we’ll even get it to you the same day).* Terms apply
- Get 24 hour phone replacement to cover theft, loss and damage.* More about insurance.
- Protect your phone’s contents with the Clone Phone app.
- Locate, lock and wipe your phone remotely (for selected Android and Blackberry phones only).
† Clone Phone Lite is included in 4GEE pay monthly plans only. It costs £2 a month for Orange and T-Mobile customers. Please call Customer Services before you start using the app.
†† If you need to make a claim for loss, theft or accidental damage to your phone you will be charged an excess fee. The excess fee amount depends on the type of handset you have.
Find out more in Help & Support
The Clone Phone app clones your content, so your photos, videos, contacts and calendars are stored securely online. You need to use the Clone Phone app to restore your content on a new phone.
The app is compatible with most Android, iPhone and BlackBerry devices, giving you the freedom to switch between phones while keeping your content safe. To check if your phone is supported, check the compatibility list below or text Clone to 778899. If it's not supported, you can still benefit from phone insurance.
For more about cloning your phone and how to restore your stuff, go to our what is cloned section.
Clone Phone works on the following Apple phones:
Clone Phone works on the following Blackberry phones:
Clone Phone works on the following HTC phones:
Desire C (Golf)
One S (Ville)
One X (Endeavor)
Desire HD - A9191
Desire S - S510E
Sensation - Z710E
Sensation XE - Z715E
Wildfire S - A510E
Clone Phone works on the following Samsung phones:
Galaxy Ace 2 (GT-i8160)
Galaxy S II NFC (GT-I9100P)
Galaxy S III (GT-i9300)
Galaxy Note (GT-N7000)
Galaxy Mini (GT-S5570)
Galaxy Xcover (GT-S5690)
Galaxy Ace i - GT-S5839i
Galaxy Mini 2 - GT-S6500
Galaxy S - GT-i9000
Galaxy S II - GT-i9100
Galaxy Ace - GT-S5830
Galaxy Note II LTE - GT-N7105
Galaxy S III Mini NFC (GT-I8190N)
Galazy S4 Mini
Clone Phone works on the following Motorola phones:
XT389 (Argon Mini)
XT890 (Razr i)
Clone Phone works on the following Sony phones:
Xperia S - LT26i
Xperia Tipo -ST21i
Xperia U- ST25i
Xperia T - LT30p
Clone Phone also works on the following phones:
Huawei U9202L (Ascend P1)
Intel AZ210A (Santa Clara)
LGE E400 (Optimus L3)
Sony Ericsson LT15i (Xperia Arc)
Sorry, the Clone Phone app is not available on Windows phones.
You can text Clone to 778899 to get a link to check if your phone is compatible.
Already using Clone Phone? This is where you can keep tabs on your cloned content.
And if the worst happens, you can find out how to locate, lock and wipe your phone remotely. Phew.
Clone Phone Fully Loaded package from £6 a month for pay monthly customers with an EE, Orange or T‐Mobile plan. Available to all consumer and small business customers. 3 month minimum term. *Get 24 hour replacement if your claim is accepted before 7.30pm or same day replacement (delivered between 6pm and 10pm, specific slots not available) if your claim is accepted before 11am. Geographical restrictions apply on delivery of all replacements. Same day promise excludes customers living in Northern Ireland, Isle of Lewis, Inverness, Isle of Arran, Orkney Isles, Hebrides, Isles of Scilly, Shetland Isles, Aberdeenshire, Channel Islands, Isle of Man and Isle of Wight and some parts of Ayrshire, Paisley & Perthshire or while you are outside the UK. Excludes bank holidays and exceptional circumstances.
The insurance element of Clone Phone Fully Loaded is underwritten by Allianz Insurance plc. Allianz Insurance plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Financial Services Register No. 121849. Subject to terms and conditions.