We're the UK's most advanced digital communications company
EE, the UK’s most advanced digital communications company, is the first in Britain to offer superfast 4G mobile services alongside fibre broadband. We run EE, Orange and T-Mobile plans, delivering over 27 million customers the best network and the best service so they trust us with their digital lives.
In fact, EE has Britain's overall biggest and fastest mobile network. It's so good that readers of Mobile Choice magazine awarded it best network in the UK.
We are building that best mobile network by investing £1.5bn over three years to rollout superfast 4G mobile services covering 117 towns and cities, and aiming to reach 98% of the UK population by the end of 2014. This builds on our £15 billion investment since 2000 building Britain’s biggest 3G mobile network. Our fixed Fibre Broadband service has now reached 15 million households.
We aim to deliver the UK’s best service, through our websites and customer service apps, over the phone and in-store. We have over 11,000 customer service and retail employees who are trained experts in mobile device operating systems. Every year, our service centres teams have over 86 million conversations with our customers, and more than 40 million customers come through the doors of our more than 600 retail stores. Online, we have over 35 million visits per month to our websites.
EE has a heritage of innovation, and was born from two major mobile brands, Orange and T-Mobile, which joined forces in 2010. One branch of our family tree dates back to 1993, when Mercury Communications launched the Mercury One2One GSM mobile network (which by 2002 had evolved into T-Mobile UK). The other branch can be traced back earlier still, to the 1990 formation of Microtel Communications (which became Orange four years later).
Below you'll find three sections covering Our Vision, Our Brands and Services and Our Team. If you have any further questions, don't hesitate to get in touch by finding us on Linkedin, tweeting us at twitter.com/ee, or dropping us a line at ee.co.uk/contactus.
Delivering the best network
Because we believe in giving our customers the best network, we have been heavily investing in superfast 4G technology.
4G will revolutionise the way people and businesses use their mobile networks. 4G today is five times faster than 3G, and in the coming years will be up to 20 times faster than 3G.
Not convinced? Here's what the independent experts say this means for the UK:
- The rollout of 4G could drive an estimated £5.5bn direct investment, £8bn of purchasing stimulus in the supply chain and support 125,000 jobs in the UK
- 4G could save UK workers an estimated 37 million hours a year
- 4G could lead to an estimated 0.5% GDP growth – that’s £7.5bn a year
(Source: Capital Economics, Mobile Broadband and the UK Economy, 2012)
4G is vital to Britain, and EE is the first mobile network to bring the technology to the UK.
Glossary of tech terms
We know some of this network talk can be a little baffling to those not immersed in it every day, so we've written a quick glossary of tech terms to explain the more fiddly bits:
GSM stands for the Global System for Mobile Communications. These standards provide the blueprints that telecoms operators use to build mobile networks. They allow telecoms equipment manufacturers in one country to build technologies that are compatible with those of another.
2G is the second generation of the GSM standards, launched in the 1990s. It's more efficient than first-generation GSM technology because it uses digital signalling to compress the information being sent over the radio spectrum, which means the capacity of the network can be used more efficiently.
GPRS is a standard that describes how data is transferred over the mobile network to and from your phone on 2G networks. It works by chopping data up into small packets. The combination of GPRS with a 2G network is often referred to as 2.5G, as it is seen as a bridge between 2G and 3G networks.
Edge stands for Enhanced Data rates for GSM Evolution. It's essentially an evolution of 2G GPRS networks that speeds up data rates and is sometimes referred to as 2.75G. This means they'll be able to access the internet up to three times faster than GPRS.
3G is a step up from 2G and Edge, offering far more capacity than 2G. The rise of mobile internet and mobile TV has largely been possible due to the faster data rates 3G enables. With speeds of around 1-2Mbs, 3G is around ten times faster than GPRS, and with advancements such as HSPA+ technology it’ll be even faster.
HSPA+ is also known as 3.5G. It's a turbo-charged version of a 3G network, delivering approximately 50% faster downloading speeds, as well as up to 100% faster upload speeds for pictures, music and video. HSPA+ 21 has headline speeds of up to 21Mbs. HSPA+ 42 has headline speeds of 42Mbs.
4G delivers significantly faster, more consistent mobile broadband speeds than 3G services. The quality improvements will be immediately noticeable, allowing you to watch a crystal-clear HD movie on your phone, without any jitter or buffering. 4G is a data-only network, so if you want to make a call on a 4G phone, it will automatically drop down to the 3G network.
WiFi stands for Wireless Fidelity. It allows you to connect wirelessly at home or at WiFi hotspots such as you find at coffee shops, offices and pubs. It creates a bubble of wireless connectivity at a range of about 30 metres around the wireless modem.
WiMax (Worldwide Interoperability for Microwave Access) is another type of 4G standard, created to improve the performance of wireless networks. The best way to think of it is as beefed-up WiFi, boasting download speeds of around 30Mbs with a range of around 30 miles.
The backhaul is the part of the network that transfers data between the radio masts and the rest of the web. We’re currently upgrading our backhaul to Gigabit Ethernet; this delivers the highest standard of mobile backhaul.
The radio frequencies are the parts of the radio spectrum used by mobile operators to carry phone data wirelessly. Your handset is tuned in to a specific frequency. Different network standards (2G, 3G, 4G) may use different frequencies: when 4G LTE services launch in the UK, you'll need a handset tuned to the correct frequency.
A dongle is a device which allows users to use a 3G network to connect to the internet using a laptop, tablet or PC. It plugs into the device’s USB port and connects to the mobile phone network, acting as a modem. Dongles allow users to connect to the internet without the need to find a WiFi hotspot.
Our company information
Company Registration Number - 02382161
We believe in giving the UK the best network and best service so our customers trust us with their digital lives.
EE is the company that runs the superfast 4G brand EE, and the Orange and T-Mobile brands in the UK.
Meet the management team behind EE, including our CEO Olaf Swantee and the other people leading our business.