To keep your mobile number

  • Ask your current network for a PAC code
  • Make a note of your phone's temporary number
  • Fill in your details below.

Please note: If you are moving from a 4GEE, Orange or T-Mobile plan there is no need to complete this form. Please follow the information on your SIM pack or click here for more help.

Please use DD/MM/YYYY
If you are unsure which plan you are moving to, check what is displayed on your new SIM card.
Your temporary number is the number you were provided with when you joined us. The number needs to start '07' and be 11 digits long.
Your mobile number needs to start '07' and be 11 digits long.
You need to request your PAC (port authorisation code) from your old network. It will be valid for up to 30 days. Your PAC code will look something like ABC123456.