Unlocking your phone

Hello,
In case you didn’t know, your EE, Orange or T-Mobile phone can be used only on our superfast network. If you’d like to use a SIM from another network in your phone, then you just need to get it unlocked first.

Don’t worry - it’s not that hard to get your phone unlocked. Here’s how:

  • You must be one of our customers and have had your handset registered with us for at least six months.
  • The IMEI must not be blacklisted. The IMEI number is a unique identifier for your phone. We work with a national database that records the details of all reported lost and stolen phones. This helps to stop lost and stolen phones being used on any UK Network and makes your phone more secure.
  • If you are a pay monthly customer, you should have no outstanding balance. That means that your account needs to be up to date, with nothing owing. 

HERE’S WHAT HAPPENS NEXT

It takes up to 20 days to unlock a phone and it costs £20.42, including VAT.  If you are a pay monthly customer, this will be added to your next bill, but if you are a pay as you go customer, you’ll need to make sure that you have a credit balance of £21 or more for the next 10 days. This is so that the £20.42 can be deducted from your balance.

REPLACEMENT PHONES

If you have had your phone replaced by your own insurer (or by Apple under the Apple warranty), we can still unlock your phone but you will need to send us proof that you’ve replaced it. 

To do this, email an insurer's letter, along with your account and phone numbers to: unlocking.requests@ee.co.uk. This is for all manufacturers, apart from Apple. For iPhones, please send either the insurer's letter or the Apple Store invoice/receipt that you were given when the phone was replaced to: EMT.Proofs@ee.co.uk

Would you like to go ahead? Please just fill in the boxes below...

If you do not receive a confirmation email within the next three hours, please check in your junk folder.  We’ll email the unlocking details to the address you’ve given us above, so it’s important that you’ve typed it correctly and that the email gets through to your inbox.